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If you are dissatisfied with any product purchased through our site, you may return the item(s) within 14 days for an exchange or refund.
Please be advised that prior authorization is required on all returns. For authorization to obtain a refund, call 1-800-215-0910 for domestic orders, or 530-242-3496 for international orders. Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Jane Iredale Direct.
Shipping fees are only refundable when the original items were either shipped incorrectly by Jane Iredale Direct or damaged. All other shipping fees are nonrefundable.
We advise you to return your items via UPS or insured parcel post. Should your return be lost or damaged in transit, carriers require that you file the tracer or claim. We cannot be held responsible for returns lost in transit.
Please note that all returns must be sent to Jane Iredale Direct and not your local Jane Iredale Cosmetics retailer. Any items returned to your local retailer will not be accepted.
Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return, please call Customer Service at 1-800-215-0910.
Ship returned items to:
H\E Minerals
Attn: Returns
3721 Electro Way
Redding, CA 96002
USA
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